What are your terms & conditions?
You can read our Terms & Conditions here. And please do! Surprises are great, but not when it comes to your booking.
How do I cancel or amend my reservation?
If you’ve booked a fully flexible rate you can cancel up to 48 hours before arrival. If you’ve booked a non-refundable rate (our cheapest rates) then it’s not possible to cancel your booking. See our Terms & Conditions for more information on the different kinds of rates.
Why do you need my credit card details?
We need your credit card details to make a reservation, as full payment may be taken at the time of booking. If you’re booking in London, PayPal is also accepted.
Can I still book if I don’t have a credit card?
Nope, sorry! You’ll need a credit or debit card to secure your booking (or you can use PayPal if you’re booking in London). Whilst we can’t hold a booking without a card, our reservations team can let you know about availability. If there’s plenty of beds, it shouldn’t be a problem to just come along and pay with cash.
What payment methods do you accept upon check-in?
If payment hasn’t been taken beforehand, cash is accepted in the official currency of the country you’re visiting. Credit cards are accepted for bookings that have been made on other websites, where payment hasn’t been made in advance.
Can I just turn up to the hostel to book a bed/room?
For sure! We always try to keep a few beds available for walk-ins. It can get busy in the cities though, especially in the summer, so we’d suggest giving us a call on +44 (0)20 7183 9400 or emailing email@example.com to check availability.
I haven’t received a confirmation email. What should I do?
First off, check that it hasn’t slipped into your junk folder! If it’s not there, then get in touch with our lovely Reservations team and they’ll be able to help you out: +44(0)20 7183 9400 / firstname.lastname@example.org.
Why do the rates vary?
Rates can vary for different reasons. A lot of the time, it’s down to availability and how busy it is in the city.
Do you have any special offers or discounts?
We have different offers running throughout the year. Just check out our Special Offers page for more info. To make sure you’re getting the best rate, get in touch with us directly. You can book on the website, chat to one of our friendly team on +44 (0)20 7183 9400 or drop them an email: email@example.com.
How do I make a group booking?
If there’s 15 or more of you who’d like to book to stay with us, please get in touch with our Groups Department. Please note that we don’t accept bookings for Stag & Hen parties.
How can I get in touch?
Get in touch with our reservations team via email: firstname.lastname@example.org or give them a call on +44 +44(0)20 7183 9400
If you need to contact the hostels directly, ring the numbers below:
Clink78: +44 (0)20 34754000
Clink261: +44 (0)20 77137789
ClinkNOORD: +31 20 214 9730
Will my friends and I all be in the same room?
We do our very best to make sure you and your friends are all placed in the same room (please note, however, that we can’t be held responsible if you discover a secret snorer amongst your group!). In the unlikely event that we can’t put you all together, we’ll let you know before you arrive.
Can I bring children under 16 years of age?
You can indeed! We welcome youngsters in private bookings. Children under 16 must be booked in private rooms or the whole party must take over a whole dorm. Teenagers aged 16 and 17 can be booked into shared dorms as long as they’re with someone aged 18 or over.
How long can I stay in the hostel?
You can book for up to two weeks. If you want to stay longer, speak to Reception during your stay and they’ll be able to check availability for you.
What’s an en-suite room?
A room that has its own bathroom. It means you don’t have to go outside your room to use the toilet or shower. Just be aware that if you have booked an en-suite dorm, you’ll share the bathroom with other guests staying in the dorm with you.
What’s a dorm room?
If you book a dorm room, you’ll be sleeping in a bunk bed and sharing your room with other travellers. Dorm rooms range in size from 4 bed to 18 bed dorms, depending on which hostel you stay in. Staying in a dorm is a great, budget friendly option and the best place to stay if you’re looking to meet new people and make friends.
What’s a private room?
A private room is a single, twin or double room that’s just for you, or for you and your friends. If you don’t fancy sharing with people you don’t know, this is the option for you! Twin and double rooms are always private and you can make any dorm private by booking out all the beds in the room.
What’s the difference between a twin room and a double room?
A twin room is a room that has one bunk bed and a double room is a room that has one double bed.
What’s a basic room?
A basic room doesn’t have its own bathroom. You’ll need to pop outside your room or dorm to use the shared toilet and shower facilities. They’re located on every floor – just remember to
bring your key card!
Are the dormitories mixed?
Dorms are mixed unless you book a ‘Girls Only’ dorm. We don’t have boys only dorms in any of the hostels.
How do I get to Clink?
Our hostels are close to the main transport hubs in London and Amsterdam, so you shouldn’t have trouble finding us! Check out the hostel location pages for directions:
Where can I get info about the city?
If you want to scout out the coolest stuff to do before you get to the city, check out our city guide pages for London and Amsterdam. There’s loads of info updated daily on our Facebook and Twitter too, so head there to be in the know about cool happenings in each city.
The TravelSHOP team at the hostels are there to help you with finding your way around the city. You can book discounted tickets for tours and major attractions with them. They’ll also be happy to share their favourite local hot spots with you!
Our ClinkINSIDER app is the perfect companion for finding your way around the city. Download it for free to access downloadable maps, staff top tips and our favourite walking routes.
What time is check in and check out?
Check in is from 2:30pm. Our Receptions are open 24/7, so if you’re arriving late, just get in touch (email@example.com) so we know you’re coming! If you arrive before 2:30pm, feel free to pop your bag in the free luggage room and get out and explore the city! If you’re leaving any valuables, make sure to rent a secure locker.
You’ll need to be packed up and out of your room by 10am on the day that you’re leaving. Please drop your key card back at Reception – other guests can use it after you! If you aren’t leaving the city until later in the day, then then leave your bag in the free luggage room and carry on exploring.
What’s the deal with breakfast?
London: We serve up a free, all-you-can-eat basic breakfast in Clink261 and Clink78 from 7-10am. Tuck into toast and spreads, cereal, juice, tea and coffee.
Amsterdam: Breakfast at ClinkNOORD is 6.90€, and served from 7-10.30am (book in advance and pay just 5.90€). Take your pick from the tasty offering that includes toast, cereal, cold meats, cheese and other hot dishes. There’s also tea, coffee, juices and spreads.
When can I use the self-catering kitchen?
Want to make a budget friendly lunch or dinner? The self-catering kitchens are open from 12.30pm until midnight. The kitchen is used to serve breakfast in the mornings, so can’t be used for other cooking during this time.
Do you provide bed linen and towels?
A pillow, duvet and fresh bedding awaits you! Towels are provided in private rooms but you’ll need to bring your own or rent one from Reception for a small fee if you’re staying in a dorm.
Are there hairdryers / irons in the rooms?
Afraid not! We do have a few you can borrow at Reception though. Just leave a deposit with us and you can take it up to your room.
Where can I leave my things?
If you arrive before 2.30pm, you can pop your bag in the free luggage room and head out and explore the city! You can do the same on the day you check out if you’re not leaving the city until later on.
Once you’re checked in, there are free lockers available to use – either in the rooms or around the hostel, depending on the location you’re staying in. Bear in mind, though, these aren’t usually big enough for very large bags. If you can, bring a smaller backpack which you can use to put valuables in and lock away. Remember to bring a padlock – or you can buy one at Reception if you forget.
There isn’t much hanging space when you’re staying in a hostel, especially in a dorm, so we’d always recommend packing clothes that don’t crease easily! Please try and be considerate to other guests too, and make sure that your own clothes don’t take over the whole room.
Can I smoke in the hostels?
Sorry, it’s strictly no smoking inside the hostels! If you enjoy a nicotine fix every now and then, you’re welcome to smoke outside the hostels.
Can I bring alcohol into the hostel?
It depends on where you’re staying. You’re welcome to bring your own alcohol into Clink261, but not Clink78 or ClinkNOORD. This is because of our bar licenses.
If you fancy a cheeky drink at either of those hostels, head to ClashBAR or ZincBAR. If you bring alcohol into Clink78 or ClinkNOORD, the alcohol will be confiscated and you’ll be fined. Your alcohol will be returned to you when you leave the hostel.
Is the hostel safe and secure?
You bet! Reception is open 24/7, so there’s always someone available if you have any issues or need a question answered. Access to all the hostels is by key card only – so keep it safe! Our security team are on duty every night and CCTV cameras are up and running in all communal areas and corridors.
Do you provide confirmation letters for embassies?
Nope, sorry! We don’t have the capacity to be able to handle these kinds of requests.