Coronavirus Rules  

All groups at our hostels are obliged to follow the local regulations regarding coronavirus and rules deemed necessary by the hostel to protect our guests and team. For our most updated list of restrictions and rules, please click here. Please note we cannot allow groups to quarantine in our properties. 

 

Accommodation Terms & Conditions 

Group conditions apply to all groups of 10 people or more.  

Age restriction: For ClinkNOORD and Clink78, guests must be 15+ years old for arrival between April and October (included) and 12+ years old from November through February (request ONLY – we will need to be told at the time of booking). An age restriction of 18+ always applies for Clink261. 

Due to the layout of the buildings and the room types chosen, we can’t always accommodate groups on the same floor. We will, however, do our best to place them as close together as possible. 

We must receive a rooming list for each group at least 7 days prior to arrival. This list must include the names of the guests, what room type they are staying in, the names of the leaders and the number of under and over 18-year-olds. 

We do not offer coach parking. If your group is arriving by coach, please click here.  

 

Meals and Services Terms & Conditions 

We offer discounted breakfast as such it can get busy in the mornings! To make sure we can accommodate all groups, we ask that you to book a 30-minute slot at the time of confirmation. Time slots are allocated on a first-come, first-served basis. Slots will be allocated automatically if we don’t hear from you. 

All menu and dietary requirements must be confirmed at least 2 weeks prior to your group’s arrival. If it is not communicated within 2 weeks of arrival date, Clink will choose which food will be served. 

Unfortunately, we cannot take responsibility for incorrect orders, please check your order 

Cancellations or changes must be emailed to groups.noord@clinkhostels.com 

+ 7days prior to your group’s arrival – 100% refund 

-7 Days prior to your group’s arrival – no refund 

Prices are inclusive of current taxes and may change without prior notice 

 

Payment policy 

 

  Groups of 10-20 people 

 

 Groups of 21 or more people 

 
  Deposit  Balance  Deposit  Balance 
Early-bird, non-refundable or special offer rates   

Full payment is required within 7 days of confirming the booking regardless of the rate type selected 

 A 20% non- refundable deposit is required within 7 days of confirming the booking regardless of the rate type selected  The remaining 80% must be paid 30 days before arrival. 

 
Flexible rates  20% non-refundable deposit is required within 7 days of confirming the booking regardless of the rate type selected, if the total value of a single booking is greater than or equal to €1,000.00/£1,000.00  The remaining 80% will be due in accordance with the cancellation policy of the rate originally chosen (ie: if you book with a semi-flexible rate, the remaining balance will be paid 7 days before arrival). 

 

 

Without a deposit or balance payment paid within the time frame above, the booking will be automatically cancelled. 

All payments must be made by card or bank transfer to our designated account and in the currency of the country in which the Hostel is situated. You are responsible to pay all the bank charges associated with such payments. 

Bank transfers will be accepted up to 30 days before arrival – If you are late paying your balance or add extra beds less than 30 days before the arrival date, we will request a payment by card. 

Any extra charges (meals, tickets for attractions, airport transfers, etc) must be paid either as they are incurred or at the time of balance payment. 

 

Cancellation policy at Clink Hostels 

Cancellation fees are applicable in the event of cancellation in accordance with the following:  

  • 30+ days before arrival: 20% of the agreed total booking value  
  • 0 to 30 days before arrival: 100% of the agreed total booking value 

To cancel your booking, you must inform our group reservation team by email only at:  

  • Clink78 & Clink261: groups.london@clinkhostels.com 

Partial cancellations and amendments are subject to date and rate restrictions. Examples of these are minimum stays as well as dates that closed for arrival or departure and changes in price. 

We reserve the right to cancel a booking if: 

  • There is a reasonable operational reason for us to do so. 
  • The booking may be prejudicial to the reputation of the Company or the Hostel. 
  • We become aware of an adverse change in your financial status, and we reasonably consider that you may not be able to meet your payment obligations under the contract. 

In such circumstances, we will issue a full refund, but we shall have no further liability to you arising out of such cancellation. In certain circumstances, we may, however, use reasonable endeavours to try and re-locate any confirmed booking cancelled by us to an alternative location nearby similar in standard to the Hostel. 

These T&Cs and groups guidelines exist to make sure that your group and Clink enter a relationship of mutual understanding and to make sure that Clink is a safe, happy, and welcoming place to stay. 

By confirming a group reservation at Clink Hostels, you are agreeing to the above important points. 

 

Arrivals and Departures 

Groups are required to check in and check-out all together. If this isn’t possible, please advise the Group Sales Team in advance of your arrival. 

We will accommodate the number of people in the room types pre-confirmed by you via email. If more people arrive, they will be asked to pay the available rate at check-in. 

We are unable to checked-in a group until full payment has been made and house rules have been signed by the group leader(s). 

Check-out is at 10am. If the rooms are not vacated by that time, a fine will be applied. 

We offer free shared luggage storage before check-in and after check-out. Due to limited space, please let us know in advance if this is something your group require. 

Reception is open 24/7 so there is always a member of the team to help you and your group with any questions. 

 

In house 

An 11pm curfew is in place for all guests under the age of 18, so please make sure any guests under 18 are in their rooms by then. 

Due to our bar license, guests cannot bring their own alcohol onto the premises of all Clink Hostels 

If you are found entering Clink78 and Clink261 with alcohol you will be charged £50 or €50 in ClinkNOORD, and all alcohol will be confiscated until you leave the building at checkout. Alcohol is available in the bar and can be consumed there and in the surrounding designated areas only. 

Smoking inside the building is against the law. Any guest found smoking in the building will be fined £50.00/€50.00. 

Any guest found using drugs in the building will be fined £250.00/€250.00 and asked to leave the premises immediately; no refund will be offered. 

Guests will be expected to reimburse Clink Hostels for any damages caused by inappropriate behaviour during their stay. 

The kitchen is not available to use by groups of more than 10 people.  

We can’t accept the delivery of packed lunches/tickets ordered by external companies at any of our hostels. If you’re looking for lunches or tickets for your group, we can arrange them – just let us know. 

Please make sure guests in your group have adequate travel insurance. We can’t take responsibility for any lost or stolen property.