• We do not accept groups of under 15 years old in any of our hostels Clink78, Clink261 or ClinkNOORD.
  • Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.
  • We will need to know at request time: age of students, nationality, amount of leaders and if you are coming by coach. At least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
  • Group leader’s responsibilities: The group leader must ensure that the whole group co-operates fully with our staff if, for example, the building needs to be promptly evacuated.
  • Group payment terms:
    • A first installment of 25% of the full booking value needs to be paid to confirm the reservation.
    • The remaining will need to be paid at least 1 month before the group arrival date.
  • Please note that our group cancellation policy is of 28 days before the group’s arrival. Past this time no refund will be given.
  • We will do our best to accommodate a change in number of guests as long as it does not exceed 20% of the total number of guests in the group and as long as it requested at least 1 month before group arrival.
  • We will accommodate the number of people in the room types specified on the voucher and pre-confirmed by you. In the unusual circumstance that more people arrive with your group than have been booked with us, we will try and accommodate the extra people but they will be asked to pay out single booking rack rate at check-in.
  • We have strict regulation concerning coaches. Failure to respect the rules will result either in the refusal of the group to check-in or if they are already staying their deposit will be lost and no accommodation will be refunded.
  • We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
  • Drivers may be booked out in local B&B’s (if requested by you, you will be charged B&B rates. Note cancellation is 2 weeks prior arrival)
  • One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for £300 for London and €300 for Amsterdam. Money will be deducted if;
    • Members of group are misbehaving in or outside the building, being noising or causing damage to the property
    • Underage people (under 18) are found in the bar (regardless if they are drinking alcohol or not)
    • Interfering with fire alarm or smoking in the room
    • Bus driver is not following coach instructions
    • Key cards for room access are lost (£1.66 exclusive of VAT per keycard and €1.88 exclusive of BTW per keycard)
    • This list is not conclusive.
  • Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
  • Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the buildings and the room type chosen but we will always try and do our best to accommodate groups close together.
  • We offer free luggage storage until 2.30pm. Unfortunately, we cannot always facilitate groups who need to leave luggage till later than this time. If your group is going to arrive before 2.30pm please advise us at the time of booking so a luggage room can be organised
  • Please note that prices for group services (packed lunch, restaurants, attractions…) are subject to change without notice.
  • Groups can check-in until 4am. Guests will only be able to access their room after 2.30pm.
  • Due to our Bar license, guests are prohibited to bring and consume alcohol purchased from outside the premises. We reserve the right to fine each guest £50.00 in London or €50.00 in Amsterdam.
  • Smoking is not permitted by law. Any guest found smoking within the building will be fined £50.00 for London and €50.00 for Amsterdam and asked to leave the premises immediately. A refund will not be offered. Guests staying at Clink can smoke on the pavement, in front of the premises in London or in designated areas in Amsterdam.
  • Drug use is illegal in England and throughout most of the Netherlands. Any guest found using drugs within the building will be fined £250.00 for London and €250 for Amsterdam and asked to leave the premises immediately. Again no refund will be offered.
  • We can not accept deliveries of pack lunches, dinners, tickets or anything of that variety ordered by an external company at any of our premises.
  • Please ensure guests have adequate travel insurance. We do NOT take responsibility for any lost or stolen property. Please inform your groups.
  • In the event of Force Majeure (governmental action; fire; flood; insurrection; earthquake; power failure; riot; explosion; embargo, transportation interruption of any kind; terrorist attack; acts of God… ) affecting your booking, the company reserves the right to receive any outstanding payments in connection to your confirmed booking.
  • All bookings are subject to availability and Clink hostels reserve the right to decline any booking at its discretion
  • By booking a client at Clink Hostels, regardless if this sheet is signed, is acceptance of the above important points.