Hygiene & Coronavirus
Where can I get the latest covid information for my booking?
You can find out everything you need to know about travelling to the Netherlands here.
For more information about the hospitality pass requirements click here.
You can find out everything you need to know about travelling to the UK here.
Can I self-quarantine at your hostels?
To keep our guests and team safe we can’t allow anyone arriving from a country on the self-quarantine list to do this at our hostels.
Please note that it is your responsibility to check quarantine requirements before arrival.
Where can I get tested for Covid near your hostels?
Our nearest test centre is in King’s Cross and tests can be booked here.
Our nearest test centre is called IJdok near Centraal Station and tests can be booked here.
Should I travel if I am feeling unwell?
If we’ve learnt anything from 2020, the answer is no child. You must stay at home and seek medical guidance
Is it possible to complete a contactless check-in online?
Yes, to ensure that social contact is kept to a minimum, we kindly request that you complete your check-in process online. In your confirmation email, you will find a link to complete this process. There, you’ll be able to give us all the details necessary for your stay with us.
Are the hostels practicing social distancing or face mask regulations?
Are there new cleaning standards to improve hygiene?
Yes, to help encourage good hygiene practices, deep cleaning throughout our hotels has been increased to be in line with the standards recommended by local authorities – every surface (light switches, door handles, handrails, elevators, etc) and every private or public area (smoking area, laundry etc) will be cleaned thoroughly and disinfected frequently.
Are you working with any external companies to improvr standards of cleanliness?
To ensure that all cleaning measures are enforced, we are working with the World Travel and Tourism Council’s Safe Travels program who has developed a global program that will introduce an upgraded standard of hotel cleanliness, sanitizing and disinfection training for all our team members.
Do your properties have an offical hygiene certifications?
Yes, we are delighted to have been awarded the Safe Travel certification, approved by the World Travel and Tourism Council.
Bookings & Reservations
What are your booking terms and conditions?
You can read our Terms & Conditions here. And please do! Surprises are great, but not when it comes to your booking.
Can I just turn up to the hostel to book a bed/room?
For sure! We always try to keep a few beds available for walk-ins. It can get busy in the cities though, especially in the summer and on weekends, so we’d suggest giving us a call on +44 (0)20 7183 9400 to check availability. Remember – you’ll need valid photo ID when checking in. To stay with us you need to be 18+ years or accompanied with an adult.
I haven't received my booking confirmation email, what should I do?
Don’t panic, but in case you do, place your head between your legs, and take deep breaths. It can take up to 10 minutes for your confirmation email to arrive. First off, check that it hasn’t slipped into your junk folder! If it’s not there and you booked directly on clinkhostels.com then email our lovely Reservations team at firstname.lastname@example.org stating the name of the hostel you booked, your name, the confirmation number and arrival date and we will try our best to resend it to you.
If you booked with a partner e.g. Booking.com, Expedia, Airbnb etc. please contact them directly to resend your booking confirmation.
How do I get more information about the room or property's facilities?
Everything about your room and the property facility will be in your booking confirmation email. For more information, you can visit the property pages on our website.
Will I pay the full price for my children?
Children under 3 stay free of charge in a travel cot in their parents’ room. (Earplugs are available in reception).
A private room or a whole dorm will have to be booked for the same. Children under 16 cannot stay in a dorm.
Can I cancel or change my booking?
|Changes can be made for fully flexible bookings up to 24hrs before arrival and semi-flexible
bookings 7 days prior to arrival. Changes cannot be made to non-refundable bookings at any time. Soz.
What do 'non-refundable' and 'free cancellation' mean?
Every booking is subject to the policy of the rate that was booked:
A “non-refundable” policy means that you are asked to pay in advance the full price of the reservation even if you decide to change or cancel. This fee is mentioned in the
conditions during the booking process and in the booking confirmation. A “free cancellation” policy means you can change or cancel a booking for free, as long as you do it within the time period specified by the property (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm”).
This is mentioned in the conditions during the booking process and in the booking confirmation.
I haven't received a confirmation email. What should I do?
First off, check that it hasn’t slipped into your junk folder! If it’s not there, then email our lovely Reservations team at email@example.com stating the name of the hostel you book, your name and arrival date.
I want to check-out after the stated check-out time. What should I do?
We just want you to chill and it’s no problem to book a late check-out up to 12.00pm. You can arrange this service from the pre-arrival email you receive 72 hours before or simply talk to our team at reception when you arrive. They’re really very friendly and won’t bite as long as you feed them.
How long can I stay at your hostels for?
What are the check-in and check-out times of a property?
Check-in is from 4 pm until 4 am. Our receptions are open 24/7 but we highly recommend to check-in online before arrival. You can do this from your booking confirmation email if you’ve booked directly on clinkhostels.com. You can also opt for an early check-in (subject to availability & extra charge) if you’re arriving before 4 PM from the pre-arrival email you receive 3 days before your arrival.
Checkout is at 10 AM on the day that you’re leaving, unless you want to snooze in and check out late at 12 PM (subject to availability and extra charge).
Do I need identification when I check-in?
Yes, we require a valid photo id to check-in all our guests to our hostels and we promise not to laugh at your mugshot
I will be arriving earlier/later than the stated check-in time. Can I still check-in?
That’s no problem at all. Early check-in at 12.00pm & is available for purchase before you arrive in the pre-arrival email you receive 72 hours before your stay!
Can I bring guests in who aren't staying at the hostel?
Who doesn’t love company?? Friends and family who live in the city or are staying at other accommodations are more than welcome in any of our restaurants, bars and public social areas. The only areas off-limits are our private rooms and dorms.
Can I be allocated in a bottom bed?
You sure can! You can purchase the bottom bunk (subject to location and availability) in the pre-arrival email you receive 72 hours before your stay.
Will my room be cleaned daily?
Our cleaning fairies clean the private rooms and dorms daily (except long term rooms that are cleaned weekly) We do ask though that you make your bed yourself.
Can I smoke in the hostel?
If we see smoke around you, we’ll assume you’re on fire and drench you with water. Sorry though, it’s strictly no smoking/vaping inside the hostels! If you enjoy a nicotine fix every now and then, you’re welcome to smoke/vape outside the hostels.
Do you allow pets to stay in your hostels?
We love animals, but alas, your furry four-legged friend will have to stay at home.
The only exception is if you require an assistant dog but please do remember to bring all it needs for a comfortable night’s stay.
Do I have to pay city tax?
Unfortunately in life, two things you can be sure of..death and taxes, but thankfully you are only required to pay city tax in Amsterdam which is 7% of the booking value + €3 per person/night. There is no need to pay city tax in London and Dublin.
What payment methods are accepted?
I've been charged, do I need to do anything?
What's the difference between a pre-authorisation and an actual charge to my credit card?
Pre-authorisations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorisations are temporary holds. The length of the hold will vary, and your credit card company can advise how they handle this.
How will I know if my card has been pre-authorised?
Your available balance will be reduced temporarily by the full amount of your reservation. You may also see “pending transactions” on your credit card account summary. If you’re not sure if your card had been pre-authorised, both the hotel and your credit card company can verify this.
How long will the pre-authorisation hold affect my available balance?
Your card provider can better explain this, along with the general terms and conditions associated with their pre-authorisation procedures. These terms vary across the board, so it’s best to contact them for specific details.
Will the pre-authorisation hold always equal the exact amount of my reservation?
In most cases, we will pre-authorise your card for the full amount of your reservation.
The credit card that I used to make a booking is no longer valid. What should I do?
If you booked directly, please contact us on firstname.lastname@example.org to update your card details. If you booked via a partner e.g. Booking.com, Expedia, Airbnb, please contact them. For security reasons, never provide your credit card details by email or text message. (You never know who’s watching)
Where can I see the payment policy for my booking?
You can find the payment policy in your booking confirmation, the payment policy applicable to you is determined by the rate you booked e.g. non-refundable, semi-flexible, fully-flexible.
Which cards can I use to complete my booking?
To make a reservation via our website we accept Mastercard, Visa or iDeal payments.
Why do I need to provide my card details?
We request this to guarantee your booking, and the card is often used to pay when you book. If you don’t need to make a prepayment, then we may hold an amount on your card to ensure it has sufficient funds. This test payment will be returned to you.
Can I pay for my stay with a different credit card than the one I used to book?
We accept payment for the stay with a different card. To confirm that paying with a different credit card is okay, contact the property.
Can I make a reservation without a credit card?
Nope, sorry! You’ll need a credit or debit card to secure your booking.
When will my credit card be charged?
Non-refundable bookings will be fully charged at the time of booking. Semi-flexible bookings, the total price of the reservation will be charged 7 days prior to arrival. Fully flexible bookings will be charged 24 hrs prior to arrival.
Are my credit card details safe?
Most definitely. Our booking engine uses a secure connection and your personal data and credit card details are encrypted. Your personal data and credit card details are always encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard.
How do I cancel my booking?
If you need to cancel your booking, make sure you check the cancellation policy in your booking confirmation email first. If you booked directly, please email us at: email@example.com. If you booked via a 3rd party partner e.g. Booking.com, Expedia, Airbnb,etc. please contact them directly to cancel your booking.
If I need to cancel my booking, will I pay a fee?
If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the hostel.
Can I cancel or change my dates for a non-refundable booking?
No, our non-refundable bookings cannot be cancelled or amended under any circumstances.
How do I know if my booking was cancelled?
After you cancel a booking with us, you will receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact firstname.lastname@example.org if you booked directly with us, or our partners at Booking.com, Expedia, Airbnb etc. to confirm they got your cancellation.
Where can I find my hostel's cancellation policy?
You can find this in your booking confirmation email & on our FAQ page.
How long will it take for the refund to arrive in my bank account?
Sit tight. Refunds will generally arrive in your bank account within 5-10 working days, depending on your bank.
What's the difference between a private room, a private dorm and a shared dorm?
When you book a private room or a private dorm, you will only be sleeping in a room with the people you booked with whereas in a dorm, you will have room mates.
What's the difference between a Double room and a Twin room?
A twin room is a room that has one bunk bed, and a double room is a room that has one double bed.
What’s the difference between shared facilities and en-suite?
If you book a room or a bed in a shared facilities room, you’ll need to pop outside your room or dorm to use the shared toilet and shower facilities. They’re located on every floor – just remember to bring your key card or your phone! If you book an en-suite room or bed, your room has its own bathroom. It means you don’t have to go outside your room to use the toilet or shower. Just be aware that if you have booked an en-suite dorm, you’ll share the bathroom with other guests staying in the dorm with you.
What's a pod room?
Our pod beds are designed to make you feel like you are staying in a private room. The pods have black out curtains to provide privacy while you sleep. Each pod is equipped with hooks for clothes, a rail for towels, adjustable ventilation (for a flow of clean & fresh air), upholstery for sitting comfortably, reading light, charging points, multicolour LED light and a mesh pocket for items. We’ve also selected super comfy mattresses and linen to give you the best sleep experience ever!
Are the dormitories mixed gender?
Dorms are always mixed unless you book a ‘Girls Only’ dorm.
Can I request an extra bed in my room and will there be extra costs?
We do not supply extra beds or cots for rooms. All of our rooms have beds available for the rooms maximum capacity of occupants as per our guidelines and maximum capacity recommendations.
Is it possible to get an extra bed or cot for a child?
Ah, the pitter, patter of little feet. We do and the best part is they are free however they are in limited number. However, we’d be more than happy to try and organise this before your stay. Just email us at email@example.com stating the name of the hostel you booked, your name, confirmation number and arrival date in advance of your stay to give us enough time.
Why is my payment not matching my booking total?
In Amsterdam, a 7% city tax and a €3 tourist tax per person per day will be added to your booking once you confirm your booking hence this is why your payment is always more than your room booking.
What does the price include?
All the facilities listed under the room or accommodation type are included in the price. You can also see if other things like breakfast, taxes or service charges are included when you compare different options to book. After you book, this information can also be found in your confirmation email.
Are the prices shown on the website per person or per room?
|The price we show is stated in the room type and description.|
Are taxes included in the price?
This depends on the property and booking type, but it’s easy to see what’s included when you compare different options to book. Tax requirements change from country to country so it’s always good to check. After you book, we also send this information in the confirmation email.
Can I use discount vouchers (e.g. issued on other websites etc.)?
Absolutely, if it’s an official promo code issued by us it will work on our website for direct bookings. Win! Win!
Do you have any discount codes or special offers available?
We have different offers running throughout the year. Just check out our Special Offers page for more info. To make sure you’re getting the best rate, always book directly with us on this website.
Do I pay full price for my child?
Children under 3 stay free of charge in travel cot in their parents’ room. A private room or a whole dorm will have to be booked as children under 16 cannot stay in a dorm.
How do I know if there is parking at the property and how can I reserve it?
Can the property store my luggage before check-in or after check-out?
We do love punctuality. If you arrive before check-in, you’re welcome to store your bags in one of our rented lockers available. Any locker occupied for more than 24 hours may be opened and emptied by management.
Do the properties have disabled access and accessible rooms?
How do I gain entrance to the hostels in a wheelchair?
Do you offer accessible facilities?
You’ll be able to enjoy most our facilities at Clink78 and ClinkNOORD like the bars, cafes, dining, and reception areas can be access via our accessible elevators.
Are there hair dryers / irons in the rooms?
Afraid not! We do have a few you can borrow at Reception though. Just leave a deposit with us and you can take it up to your room.
Are towels provided in all rooms?
All of our private rooms come with towels. You can rent or buy a towel from reception for a small charge or pre-book this using the link in the pre-arrival email you receive 72hrs prior to arrival.
Is all bed linen provided?
A pillow, duvet and fresh bedding awaits you! Towels are provided in private rooms, if you’re staying in a dorm you’ll need to bring your own or rent one from Reception for a small fee, even if you have booked the full dorm!
Are toiletries supplied?
Toiletries are supplied for all our private rooms (excluding private dorms), we do not supply toiletries for any of our dorm rooms but don’t worry you can pick some up at our reception if you need them.
Can I get something delivered to the hostel?
Do the rooms have lockers for luggage storage?
If my luggage is too big for the in-room storage, is there somewhere else I can leave it?
We have luggage rooms and storage lockers you can rent for 1, 6 or 24 hours, with prices ranging from €1 to €8. They’re also available for 12 and 24 hours at a time.
Do you have any events lined up?
Now you’re talking! At ClinkNoord – We have events running each day in the hostel, such as daily movie nights etc. We also host other weekend and monthly events such as Clink Comedy club, Cider Pong nights, karaoke, and many more. Make sure to ask staff for information on the specific events happening during your stay, or keep an eye on our poster boards and TV screens for all up to date information.
Is WI-FI free to use?
Of course! For all Clink Hostels, WI-FI is available all over the property and free of charge.
Can I rent a bike?
Yes, we offer bikes for rental in Amsterdam for a small fee. We highly recommend reserving your bike when booking online at clinkhostels.com as there’s a limited amount at each property.
Do all rooms have power outlets for each guest?
Yes, all dorm beds and private rooms have individual sockets for guests to use privately.
What type of power sockets are in the hostel?
In Amsterdam, we have standard European power sockets running on 220 V and are compatible with type C. In London, we have a different power sockets running on 230V, the associated plug type is G, with three-pins. We recommened bringing your own adapter.
I left something behind, do you have a lost & found?
We do have a lost and found. If you have forgotten something in the hostel please let us know via email and we will keep it safe for you.
Security & Awareness
Is the hostel safe and secure?
Fun fact, 90% of people are caused by accidents. We can’t help that but we at Clink strive to provide a safe and accident free haven for travellers. Reception is open 24/7, so there’s always someone available if you have any issues or need a question answered. Alternatively, chat to us through our messaging section in our Goki app.
Access to all the hostels is by key card or mobile phone key entry (as long as you have downloaded our Goki app before arrival).
Our security team at Clink78 and ClinkNOORD are on duty every night to ensure we can all sleep safe and sound. CCTV cameras are up and running in all communal areas and corridors.
What is social engineering?
Social engineering is a strategy scammers use. They pretend to be trusted source and then try to trick people into giving them access to sensitive personal data. Online scammers usually pretend to be a well-known company, using a seemingly logical reason to ask you for your personal data and payments.
How can I avoid social engineering attempts?
What do you consider as a group?
A group at Clink is 10 people or more travelling together. Special group terms and conditions will apply. For more information, we recommend you contact our group reservation team before making any booking at: firstname.lastname@example.org.
What is the maximum number of guests tha can be booked as a group?
The more the merrier as they say. We will consider any size depending on our availability. We recommend you contact our group reservation team before making any booking at: email@example.com.
How do I make a group booking?
Can guests under the age of 18 stay at Clink Hostels?
Everyone at every age is welcome at Clink! We accommodate youngsters in private bookings. Children under 16 must be booked in private rooms or the whole party must take over a whole dorm. Teenagers aged 16 and 17 can be booked into shared dorms as long as they’re with someone aged 18 or over.
What is your groups age policy?
Age restriction: For ClinkNOORD and Clink78, guests must be 15+ years old for arrival between April and October (included) and 12+ years old from November through February (request ONLY – we will need to be told at the time of booking). An age restriction of 18+ always applies for Clink261.
How do you make the hostels safe for underage groups?
Each group member will be given a key card which enables access to our building and rooms. We have CCTV and security in the evenings and at night. Our reception is manned 24/7, and our main entrance is locked during late evenings and night so only guests can access the building.
Do you have a curfew?
An 11pm curfew is in place for all guests under the age of 18, so please make sure any guests under 18 are in their rooms by then.
Can I be sure all my friends will be put in the same dorm room or allocated on the same floor?
Due to the layout of the buildings and the room types chosen, we can’t always accommodate groups on the same floor. We will, however, do our best to place them as close together as possible.
What type of groups do you accept?
We accept all types of groups such as University & Colleges groups, Secondary groups, High School groups, Sports groups, Music groups, Associations, Special interest groups, Parties & Celebrations groups and families.
When and how do I pay for my group booking?
Do I need to pay a security deposit on arrival?
No security deposit needed, however please note that if the group damage the property or break rules, you will be fined on the spot.
How can I amend/cancel my group booking?
You can amend/cancel your booking by sending an email to firstname.lastname@example.org stating the name of the hostel you have booked, your group name and arrival date. Please be aware that a cancellation fee might apply. You can find more information about our group cancellation policy in our Groups T&Cs.
Can a group check-in online before arrival?
Groups can not check-in on line, however when organised through our groups department all group paperwork and keycards are prepared ahead of your arrival. This means your check-in process is fast and simple.
Can you help us plan the rest of our trip?
We’ll only be too happy to. Out staff have a deep knowledge of the area you’re staying and are only too happy to impart their knowledge to anyone who asks. We can help you organise meals (packed lunch, dinners…), attractions tickets, transportation tickets, airport transfers, day trips, walking tours…. We offer meeting rooms hire too and are always happy to think outside the box to create bespoke events, please just ask us!
How to get to Clink Hostels
From Schiphol Airport, buy a cheap train ticket to Centraal Station from one of the yellow ticket machines in the airport arrivals hall. Check the time and platform of the next train heading to Amsterdam Centraal on the screens (the platform is usually number 2 or 5). The train runs every 15-30 minutes and it’s just a 15-20-minute journey into Amsterdam. Once at Centraal Station, follow the directions above. For more information, check out directions to ClinkNOORD on our website.
From Heathrow Airport, by train (cheapest option): Jump on the Piccadilly Line (Dark Blue) and head Northbound until you reach King’s Cross St Pancras. Get off here and follow the directions on the From King’s Cross & St. Pancras (Eurostar) section to get to the hostel – The journey takes about 50 minutes altogether. From Gatwick Airport, by train (cheapest option): The Thameslink train takes you right to St. Pancras Station. From there, follow the directions on the From King’s Cross & St. Pancras (Eurostar) section to get to the hostel – The journey takes about 50 minutes in total. For more information, check out directions to Clink261 on our website
From Heathrow Airport, by train (cheapest option:) Take the Piccadilly Line (Dark Blue) all the way to King’s Cross St. Pancras and follow the directions on the From King’s Cross & St. Pancras (Eurostar) section to get to the hostel – The journey takes about 50 minutes in total.From Gatwick Airport, by train (cheapest option): The Thameslink train takes you directly to St. Pancras Station. From there, follow the directions on the From King’s Cross & St. Pancras (Eurostar) section to get to the hostel – this journey takes about 50 minutes. For more information, check out directions to Clink78 on our website
From Schipol Airport, take any train to Amsterdam Central station. Travel time is 15 – 20 minutes. Tickets can be purchased from the ticket machines in the airport train station. One way tickets are €4,40. From Amsterdam Central. For more information, check our directions to Ecomama on our website
From Schipol Airport, Take a train to Amsterdam Central station. Travel time is 15 – 20 minutes. Tickets can be purchased from the ticket machines in the airport train station. For more information, check our directions to Cocomama on our website.
Food & Drinks
Do you serve breakfast?
Do you serve lunch and dinner?
We serve breakfast, lunch, and dinner every day, and we have food and drink vending machines that you can use 24/7. Our Cafe is open 24/7, and our bar and Canteen opening hours run on a seasonal basis.
Do you have a self-catering kitchen to cook my own food in?
The self-catering kitchens are open from 12.30pm until midnight in Clink78 & Clink261 and open from 7:00am until midnight in ClinkNOORD. The kitchen is used to serve breakfast in the mornings, so can’t be used for other cooking during this time.
What time does the bar and restaurant open and close at?
Our Cafe is open 24/7 at reception, however, our Canteen opening times are seasonal and dependent on occupancy levels within the hostel, the times of the canteen opening are displayed around the hostel.
Can I bring my own food to the hostel?
Sorry! You can’t bring food ordered by external companies into Clink Hostels. However, we do have a cafe/restaurant and bar at each property, so you’re never left with tummy rumbles. You can pre-book breakfast when you book online. And, if you’re in a group, we take pre-bookings for lunch and dinner. For any meal requests, please contact the local team directly.
Can I pre-book my meal?
Sorry! You can’t bring food ordered by external companies into Clink Hostels. However, we do have a cafe/restaurant and bar at each property, so you’re never left with tummy rumbles
Do you offer vegan or gluten-free options?
Our breakfast and Canteen can offer both Vegan and gluten free options, just let the staff know your requirements and they will assist you from there. Our Cafe also offers many tasty vegan options.
I need to check-out early, do you offer takeway breakfast?
Our cafe is open in reception 24/7, so if you need to pick up some breakfast before you leave early, we will be happy to help you there.
Do you serve alcohol in the hostels? Can I bring and drink my own alcohol?
You’re not allowed to bring alcohol into any of our hostels. If you fancy a cheeky drink, head to the ClashBAR in London or ZincBAR in Amsterdam. Due to our bar license, guests cannot bring their own alcohol onto our premises.
How do I request my personal details/information are removed from your database?
|Please send data deletion requests to email@example.com.|
How do I unsubscribe from your emails?
If you no longer wish to receive emails from us, please click the unsubscribe button at the bottom of any email from us. Be warned your in-box will be considerably less interesting if you do.
How do I apply to work for Clink Hostels?
You don’t have to be crazy to work here, we will train you. If you are interested in joining our team, you can find all our current opened positions on our career page – our https://www.clinkhostels.com/jobs/. We’d love to hear from you xo
Who should I contact for PR/marketing enquiries or collaboration?
For all PR or marketing queries, please email firstname.lastname@example.org
How can I get an invoice?
Please use the details inside your booking confirmation email as an invoice. If you need assistance contact email@example.com. Invoices, however, can only be provided by our reservations department for groups of 10 or more.
Does Clink Hostels offer accomodation/work schemes?
There are currently no formal schemes in place, however, feel free to get in touch with the local team to establish if there are any opportunities available.
How can I get in contact?
What are the hostel's details for Visa Applications?
Do you provide confirmation letters for embassies?
Nope, sorry! We don’t have the capacity to be able to handle these kinds of requests.