We are hiring!
Our Reservations Team is growing, and we want you on the journey! We are looking for an experienced Reservations Agent to join our team during a very exciting time in Clinks growth. You will get to experience a company who loves everything to do with travel and creating great experiences for our guests. This role would be perfect for someone who is looking for a new challenge and adventure and have lots of fun while doing it
The Journey Changes You!
Clink Hostels was born from the love of travel; our mission is to set the scene for travel stories by bringing people and places together. We want to make a difference to our guests by sparking the imagination of those who love travelling and engaging in new experiences and we need you to help us! We currently have 5 properties in the heart of Europe’s best-loved cities – London, Amsterdam with new openings in Lisbon and Dublin coming soon! Have we sparked your imagination? Do you want to join our journey? Click on this link: https://youtu.be/ERP9GUdO9co to tell you more about what we are about
A key part of your role is to listen to our guests needs, anticipate some that they have not thought of and meet their expectations of what their stay in our hostels will be like. Communication is key in this role, talk to the guest, your team, your manager, the hostel team. We are all in this together!
Reporting to the Senior Customer Service Advisor some of your key accountabilities will be:
- Warmly answering guest calls, emails and live chats to answer any questions they may have. Your role is often the first contact a guest has with Clink so you need to bring your A game!
- Accurately input data into our systems and keep the information relevant and updated
- Be aware of any special offers or packages we are selling as you walk guests through the boking funnel and convert enquiries to reservations.
- Collaborate with other Clinkees in the Commercial and Hostel Operations teams.
Who are you?
You are passionate about delivering a great guest experience, who can put our guests needs first, has strong people skills and who is not afraid to be brave or to be the best they can be. You can work in a fast-paced environment, use your initiative and work well under pressure and independently. You are fun, energetic, are open to new challenges and has a passion for travel and the hospitality industry
What's in it for you?
At Clink, we have a diverse team and culture with values that embrace and celebrate each person’s individuality. You will join a community of Clinkees who love to connect with our guests and share their own experiences. As a Clinkee, you will grow and develop, enjoy many social events, have an opportunity to have your say and enjoy great benefits!!
What else do I need to know?
A more detailed job description is available and start date for the role will be immediate. We will only respond to applicants who are successful for interview. Click on “Apply Now” to upload your most recent CV and let us know why you are the person for the job.
NOTE: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. Under GDPR all unsuccessful applicants’ information will be removed from the system within one month and will not be passed to any third parties