We are building a team of Clinkees who get a buzz out of welcoming people from all over the world to London and to our hostels and where creating lasting memories and positive guest experiences are in your DNA. As a Night Team Member you will be working the over night shift from 10pm to 7am approximately in both of our hostels, Clink78 & Clink261 just down the road. This role would be perfect for someone who is in-tune with the world around them, want to make a difference and ultimately be themselves
The Journey Changes You!
Clink Hostels was born from the love of travel; our mission is to set the scene for travel stories by bringing people and places together. We want to make a difference to our guests by sparking the imagination of those who love travelling and engaging in new experiences and we need you to help us! Have we sparked your imagination? Do you want to join our journey?
This role is varied as it is exciting, you will be welcoming guests who arrive overnight to the hostel, making sure they have a positive experience after their long day of traveling. Dealing with guest queries over night and when you are quiet, supporting your team with their tasks. You will also be responsible for the safety of the team and our guests by checking our social spaces overnight along with our security team. There will be some admin on shift but we will try and keep it to a minimum. Be brave and be you. We want you to be fun and engaging, providing a great guest experience.
Reporting to the Hostel Management Team some of your responsibilities will be:
- Champion our values: Guest Focused, In-tune; Dedication; Difference – bring them to life, every day.
- Promote the hostel and its events, act as an information point, use your knowledge to make appropriate suggestions and achieve sales targets.
- Own the guest experience, seek out ways to exceed guest expectations and create positive memories
- If a guest has an issue, listen, and find a resolution that makes the guest happy and let your Manager know
- Be that person everyone wants to work with; have fun along the way but strive to complete all your shift tasks and limit what you hand over to the next shift
Who are you?
You are passionate about delivering a great guest experience, who can put our guests needs first, has strong people skills and who is not afraid to be brave or to be the best they can be. You can work in a fast-paced environment, use your initiative and work well under pressure and independently. You are fun, energetic, are open to new challenges and has a passion for travel and the hospitality industry
What's in it for you?
At Clink, we have a diverse team and culture with values that embrace and celebrate each person’s individuality. You will join a community of Clinkees who love to connect with our guests and share their own experiences. As a Clinkee, you will grow and develop, enjoy many social events, have an opportunity to have your say and enjoy great benefits!!
What else do I need to know?
A more detailed job description is available and start date for the role will be immediate. We will only respond to applicants who are successful for interview. Click on “Apply Now” to upload your most recent CV and let us know why you are the person for the job.
NOTE: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. Under GDPR all unsuccessful applicants’ information will be removed from the system within one month and will not be passed to any third parties