We're looking for a positive and outgoing person for our backpackers hostel, with a passion for creating great guest experience and ensuring a safe and secure environment for all guests and staff. As a part of our Guest Services team you will work 5 shifts per week (either 8pm to 4.30am or 10pm to 6.30am) with overtime available to cover holidays. We believe in providing an outstanding guest experience for city explorers. Founded by two sisters who share a genuine love for travel, ClinkHostels is an innovative, fast-growing hostel business that currently has two locations in London totaling 800 beds and ClinkNOORD in Amsterdam. ClinkHostels is a dynamic, independent business with ambitious goals to strategically build a global brand and become a market leader in the international hostel industry. Our success is built on having a great team who understand how to deliver the exceptional social travel experience that we provide to our guests.The services provided by the guest services department form the essence of our guests experience as the reception, bar and events on offer, are there to create lasting memories of their time in London. The team provide guests with a warm, welcoming and entertaining experience whilst at the hostels and also help to shape their visit to London with in-tune recommendations..As a member of the security team you will be the face of Clink, welcoming visitors to the building ensuring they have a reservation. You will also oversee our bar area and performing regular patrols of the building ensuring everybody is behaving; that everything is secure and compliant with fire and health & safety policies. Secuirty team also ensure noise outside of the building is kept to a minimum with minimal impact on our neighbours. At times the Night Duty Manager or Bar team may need your support with a difficult situation or conflict resolution but the ultimate role is to ensure that our guests experience whilst staying with us is one that creates an awesome, positive, travel memory.You need to be happy interacting with guests and ensuring they have a great time whilst being able to step up and diffuse a conflict where necessary.Most Importantly Clinkees live by our valuesOur Guests, Dedication, Difference and In-Tune... If you think you'd like a go at it too get in touch as soon as possible