If you’re staying at Clink Hostels or thinking of staying with us, then please take a minute to read our Terms & Conditions. These exist to make Clink a safe, happy and welcoming place to stay.

Arrivals and Departures 

Check-in times are dependent on the location and can be found on the individual property pages. If you arrive before then we have a handy luggage room – dump your bags and go explore! Check-out is by 10am so please make sure you (and your belongings) are out of the room by then. Luggage storage can be arranged with reception. If you’re late to check out then you’ll be asked to pay for another night, so make sure that alarm is set! 

For all our hostels guests can stay for a maximum of 14 days in a 28-day period.  

Coronavirus Rules 

All guests at our hostels are obliged to follow the local regulations regarding coronavirus and rules deemed necessary by the hostel to protect our staff and guests. For our most updated list of restrictions and rules, please click here. 

Self-Quarantining is not allowed at our hostels 

To keep our guests and staff safe we can’t allow anyone arriving from a country on the self-quarantine list to do this at our hostels. Please note that it is your responsibility to check quarantine requirements. If you are coming from a country on the self-quarantine list, you must quarantine for 10 days before checking-in at our hostels. 

Identification 

Please make sure to bring valid photo identification with you, a passport, government-issued I.D. card or driving license – no photocopies will be accepted. You’ll need this to check-in, so don’t forget it! 

Age Restrictions 

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. For guests aged 16 or 17 years of age, they can book into one of dorm rooms but must be accompanied by an adult (aged 18 or over). Unlike some hostels, we do not have an upper age limit, but most of our guests are backpackers in the 18 to 30 age range.  

Room allocation 

If you’re travelling with friends or family, our staff will attempt to put people travelling together in the same room, but this cannot be guaranteed due to the nature of hostels. If you want to make sure that you aren’t separated from your group, we suggest booking a private room or securing the entire dorm. 

Please note that all our dorms are mixed unless a girls-only dorm is booked. 

Payment 

Clink Hostels are primarily cashless properties. Please be aware that we only accept Mastercard, iDEAL, Visa card payments for all bookings. The payment card must match the guest’s name on identification on arrival.   

We do not accept American Express, Diners Club cards or any other card. At ClinkNOORD we no longer accept cash payments. In all our other locations we currently accept cash for food and beverages. 

In Amsterdam, City tax of 7% is not included in the room rate and will be added to your balance. Since January 2020 an additional €3 per person per night will be applied due to new Tourist Tax regulations. 

Cancellation Policy at Clink Hostels  

  • Non-refundable rates: This rate offers no flexibility on your booking along with a 15% discount. Non-refundable bookings cannot be changed or cancelled are prepaid. Full payment is required at the time of booking. 
  • Semi flexible rates: This rate offers flexibility on your booking up to 7 days prior to arrival along with a 10% discount. Booking can be cancelled free of charge up 7 days before arrival. The total price of the reservation will be charged 7 days prior to arrival- You will be charged in the local currency of the property. If you notify us any less than 7 days before your arrival date, or in case of a no-show, you will not be entitled to a refund. 
  • Fully flexible rates: This rate offers full flexibility on your booking up to 24hrs prior to arrival. Booking can be cancelled free of charge up to midnight 24hrs before arrival. The total price of the booking will be charged at midnight 24hrs before arrival in the local currency of the property. If you notify us any less than this time before your arrival date, or in case of a no-show, you will not be entitled to a refund. 
  • Early bird rates: Are your plans unlikely to change? Book at least 60 days before your arrival date and get a special 25% discount. Early bird reservations cannot be changed, are prepaid and non-refundable. The total price of the booking will be charged upon booking confirmation. 

If the total value of a single booking is greater than or equal to €1,000.00/£1,000.00, a non-refundable 20% deposit will be required at the time of the booking regardless of the rate type selected. The remaining 80% will be due in accordance with the cancellation policy of the rate (ie: if you book with a semi-flexible rate, the remaining balance will be paid 7 days before arrival). 

If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges. 

Room Access & Key Cards 

You’ll be given a key card when you check-in which gives you access to both the hostel and your room. If you lose your key card, it’s £2/2€ for a replacement – so please keep it safe! Alternatively, you can check in online and use Goki on your phone to digitally access your room. 

Special Offers and Packages 

Clink Hostels run a variety of special offers and packages throughout the year. These are open to all guests except group bookings (over 10 people) to which different terms apply. 

All packages, the Youth Discount rate and some other special offers are non-refundable once the booking has been completed. Please feel free to contact our team if you have any doubt. 

Receipts and Invoices 

If needed, we can provide receipts for proof of payment of your stay. Invoices, however, can only be provided by our reservations department for groups of 10 or more. 

Guest Behaviour 

Any guest who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund. 

Guests are expected to respect other guests as well as staff, local residents and property. 

No Smoking 

Smoking is not permitted anywhere in the Clink78, Clink261 or ClinkNOORD buildings. Any guest found smoking inside the building, outside of the designated areas, will be fined (£50.00 in London, €50 in ClinkNOORD) and asked to leave the premises immediately. A refund will not be issued for the stay. 

No Drugs 

Drug use is illegal in England and most of the Netherlands. Any guest found using drugs within any of the buildings will be fined (£250 in London or €250 in ClinkNOORD). The guest will be asked to leave the premises immediately. A refund will not be issued. 

Alcohol consumption 

We will not serve alcohol to anyone under the age of 18. 

Due to our bar license, guests cannot bring their own alcohol onto the premises of all Clink Hostels 

If you are found entering Clink78 and Clink261 with alcohol you will be charged £50 or €50 in ClinkNOORD and all alcohol will be confiscated until you leave the building at checkout. Alcohol is available in the bar and can be consumed there and in the surrounding designated areas only. 

Personal Property 

Each pod bed (in dorm rooms) has a personal locker for small valuables. For larger valuables, there are lockers located throughout the building. Please check with reception about the cost. It is a guest’s responsibility to ensure that personal belongings are always secure. Clink hostels accept no liability for the loss, theft, or damage to guests’ property, however, sustained or caused. We strongly recommend guests bring a padlock to use on luggage. 

Damage to Clink Hostels’ Property 

Guests will be expected to reimburse Clink Hostels for any damage caused by inappropriate behaviour during their stay. 

Liability 

Except in relation to death or personal injury caused by our negligence, Clink’s liability remains, always, limited to the value of the services booked, excluding any amendment charges paid to us. 

Personal Data 

Clink Hostels will only store and use information you supply to us, or which is supplied to us for the purposes of carrying out a contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information, please let us know by emailing us at: [email protected]   

For more information. Cookies policy & Privacy policy 

Errors and Omissions 

Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter. 

Discretion 

All bookings are subject to availability and Clink Hostels reserve the right to decline any booking at its discretion. 

Refunds 

In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, acts of God…) affecting your booking, Clink is unable to refund customers and we reserve the right to receive any outstanding payments in connection to your confirmed booking. 

Pets 

No pets or animals are allowed in our hostels, apart from guide dogs! 

Extension leads & adaptors 

The use of extension leads is prohibited at Clink Hostels. Please ensure the adaptors you use are quality assured. 

Gift Cards 

Gift cards are non-refundable and have no cash value. Our gift cards are valid for 12 months from the date of purchase. To redeem please get in touch with our customer service team (via phone/email) and provide them with your gift card code. Gift Cards are not redeemable through the website, nor can they be applied retrospectively to a booking that has already been paid for. You must redeem your gift card before the expiry date specified in the email you’ll receive, as it won’t be redeemable afterwards. The gift cards are purchased in GBP. Should you wish to use them for a booking in EUR we use the daily currency exchange rate. 

Gift cards are non-refundable and have no cash value. Our gift cards are valid for 12 months from the date of purchase. To redeem please get in touch with our customer service team (via phone/email) and provide them with your gift card code. Gift Cards are not redeemable through the website, nor can they be applied retrospectively to a booking that has already been paid for. You must redeem your gift card before the expiry date specified in the email you’ll receive, as it won’t be redeemable afterwards. The gift cards are purchased in GBP. Should you wish to use them for a booking in EUR we use the daily currency exchange rate.