How do I get to Clink?
Our hostels are close to the main transport hubs in London and Amsterdam, so you shouldn’t have trouble finding us! Check out the hostel location pages for directions:
What are your terms and conditions?
You can read our Terms & Conditions here. And please do! Surprises are great, but not when it comes to your booking.
How can I get in touch?
Get in touch with our reservations team by giving them a call on +44(0)20 7183 9400
If you need to contact the hostels directly, ring the numbers below:
Clink78: +44 (0)20 34753000
Clink261: +44 (0)20 77137789
ClinkNOORD: +31 20 214 9730
What are the hostels details for Visa Applications?
Please find our details on each of our hostels below:
Email: [email protected]
Contact number : 0031202149730
Address: ClinkNOORD, Badhuiskade 3, 1031 KV Amsterdam, The Netherlands
For more information please contact our reservations team on [email protected]
Email: [email protected]
Contact number : 00442034753000
Address: Clink78, 78 King’s Cross Rd, London, WC1X 9QG, UK
For more information please contact our reservations team on reservations78 @clinkhostels.com
Email: [email protected]
Contact number : 00442077137789
Address: Clink261, 261-265 Grays Inn Road, London, WC1X 8QT, UK
For more information please contact our reservations team on reservations261 @clinkhostels.com
Bookings & Reservations
I've already booked but because of the Coronavirus I won't be able to make it. What should I do?
If you’ve selected our Fully Flex rate for your booking you can cancel your reservation up to 24 hrs prior to arrival. In case you’ve gone for one of our other rates, please get in touch with our Customer service team to find out what your options are. Our team are here to assist you 7 days a week but please bear with us if we are slow to respond.
For bookings of over 10 people, please drop our Groups department an email.
Can I just turn up to the hostel to book a bed/room?
For sure! We always try to keep a few beds available for walk-ins. It can get busy in the cities though, especially in the summer, so we’d suggest giving us a call on +44 (0)20 7183 9400 to check availability. Remember – you’ll need valid photo ID when checking in. To stay with us you need to be 18+ years or accompanied with an adult.
Will my friends and I all be in the same room?
We do our very best to make sure you and your friends are all placed in the same room (please note, however, that we can’t be held responsible if you discover a secret snorer amongst your group!). In the unlikely event that we can’t put you all together, we’ll let you know before you arrive.
How long can I stay in the hostel?
You can only book to stay with us at Clink for up to 3 weeks at any one time. After these 3 weeks, you won’t be allowed to stay for 1 week, after which you can then stay for a further 3 weeks.
Do you provide confirmation letters for embassies?
Nope, sorry! We don’t have the capacity to be able to handle these kinds of requests.
Why do the rates vary?
Rates can vary for different reasons. A lot of the time, it’s down to availability and how busy it is in the city.
Can I bring children under 16 years of age?
You can indeed! We welcome youngsters in private bookings. Children under 16 must be booked in private rooms or the whole party must take over a whole dorm. Teenagers aged 16 and 17 can be booked into shared dorms as long as they’re with someone aged 18 or over.
Do you have any special offers or discounts?
We have different offers running throughout the year. Just check out our Special Offers page for more info. To make sure you’re getting the best rate, get in touch with us directly. You can book on the website, chat to one of our friendly team on +44 (0)20 7183 9400
How do I cancel or amend my reservation?
If you’ve booked a fully flexible rate you can cancel up to 24 hours before arrival. If you’ve booked a non-refundable rate (our cheapest rates) then it’s not possible to cancel your booking. See our Terms & Conditions for more information on the different kinds of rates.
I haven't received a confirmation email. What should I do?
First off, check that it hasn’t slipped into your junk folder! If it’s not there, then get in touch with our lovely Reservations team and they’ll be able to help you out: +44(0)20 7183 9400
Check-in & Payments
What's this new Amsterdam city tax all about?
On January 1st 2020, Amsterdam has implemented a flat fee of €3 per person, per night for any visitor spending the night in the city, in addition to the current 7% city tax. This means you will have to part with a bit more cash, but don’t let the new tax get you down. In many ways, it’s a good thing – paying a bit more tax will help make sure the city is clean and safe. The extra funding will also be put towards maintaining the city’s infrastructure, like bridges and canals.
Click here if you want to know more
What time is check in and check out?
Check in is from 2:30pm. Our Receptions are open 24/7, so if you’re arriving late, just get in touch so we know you’re coming! If you arrive before 2:30pm, why not ask for early check-in (€6.50, subject to availability).
You’ll need to be packed up and out of your room by 10am on the day that you’re leaving, unless you opt for our late checkout (€6.50). This would give you until 12pm. If you don’t have any outstanding bills you also get to checkout online. We’ll email you the details on the day of checkout. In any case, please drop your key card back at Reception – other guests can use it after you! If you aren’t leaving the city until later in the day, you can leave your bag in one of our rentable lockers and carry on exploring.
Where can I leave my things?
Each dorm bed has a small safety box which can fit valuables (mobile phone, wallet etc). Remember to bring a padlock or buy one from reception. If you’re looking to lock up larger bags on your day of arrival or departure, we have lockers (35inch TALL x 18inch DEEP x 13inch WIDE) located in our luggage store, that can fit smaller back packs and suitcases. These cost £3 for 4 hours, £5 for 12 hours and £6 for 24 hours. You can pay for them by either cash or card.
If you arrive before check-in, you’re welcome to store your bags for free in our shared luggage room. We’re happy to keep your bags on your day of departure too but, unfortunately, we can’t store bags for longer periods of time due to a high volume of people checking in and out.
Each bed has a small safety box which can fit valuables (mobile phone, wallet etc). Remember to bring a padlock or buy one from reception for £3.50. Small Lockers (which can fit small backpacks and laptops) are available next to Reception. These cost £1.50 for 4 hours, £2 for 12 hours or £2.50 for 24 hours. We also have larger lockers (95.5cm x 30cm) that are big enough for 1 suitcase. They cost £2 for 4 hours, £2.50 for 12 hours or £3 for 24 hours. Just bring / buy a padlock.
If you arrive before check-in, you’re welcome to store your bags in one of our many lockers availble. There you can rent a locker (35″ TALL x 18″ DEEP x 13″ WIDE). Prices are EUR 3,00 for 4 hours, EUR 5,00 for 12 hours and EUR 7,00 for 24 hours. Unfortunately, we can’t store bags for longer periods of time due to the high volume of people checking in & out. Any locker occupied for more than 24 hours may be opened & emptied by management.
Each bed has a locker assigned to it which is large enough to fit a small back pack and small personal items. These are free to use, just remember to bring a padlock (or you can buy one at Reception). We also have small lockers (free to use – just bring / buy a padlock) near reception which can be used to store valuables.
Will I need photo ID?
Yep, in order to check in to any of our hostels we’ll require valid photo ID
What payment methods do you accept upon check-in?
If payment hasn’t been taken beforehand, cash is accepted in the official currency of the country you’re visiting. Credit cards are accepted for bookings that have been made on other websites, where payment hasn’t been made in advance.
Can I still book if I don't have a credit card?
Nope, sorry! You’ll need a credit or debit card to secure your booking. Whilst we can’t hold a booking without a card, our reservations team can let you know about availability. If plenty of beds available , please note that you can make a reservation upon arrival and pay in cash.
Why do you need my credit card details?
We need your credit card details to make a reservation, as full payment may be taken at the time of booking.
Do you provide bed linen and towels?
A pillow, duvet and fresh bedding awaits you! Towels are provided in private rooms (Twins, Doubles, Singles and Quads only) but you’ll need to bring your own or rent one from Reception for a small fee if you’re staying in a dorm, even if you have booked the full dorm!
What’s an en-suite room?
A room that has its own bathroom. It means you don’t have to go outside your room to use the toilet or shower. Just be aware that if you have booked an en-suite dorm, you’ll share the bathroom with other guests staying in the dorm with you.
Are the dormitories mixed?
Dorms are mixed unless you book a ‘Girls Only’ dorm. We don’t have boys only dorms in any of the hostels.
What’s a private room?
A private room is a single, twin or double room that’s just for you, or for you and your friends. If you don’t fancy sharing with people you don’t know, this is the option for you! Twin and double rooms are always private and you can make any dorm private by booking out all the beds in the room.
What’s a dorm room?
If you book a dorm room, you’ll be sleeping in a bunk bed and sharing your room with other travellers. Dorm rooms range in size from 4 bed to 18 bed dorms, depending on which hostel you stay in. Staying in a dorm is a great, budget friendly option and the best place to stay if you’re looking to meet new people and make friends. You must be 18+ years or accompanied by an adult in order to stay in a dorm room.
What’s a basic room?
A basic room doesn’t have its own bathroom. You’ll need to pop outside your room or dorm to use the shared toilet and shower facilities. They’re located on every floor – just remember to bring your key card!
What’s the difference between a twin room and a double room?
A twin room is a room that has one bunk bed and a double room is a room that has one double bed.
Do the hostels have disabled access?
We’re pleased to say that we have disabled friendly access at Clink78 (London) and ClinkNOORD (Amsterdam). If you’re coming to stay with us at either of these properties, we ask if you can kindly let us know (by email, phone (+44 (0)20 7183 9400), live-chat) so that we can make sure you are in the best room available.
Clink78: To gain access when you first arrive, you will need to ring the buzzer outside the building (at the bottom of the stairs) or contact our reception team (+44 (0)20 3475 3000) as there’s a side door with no stairs that you can use. Once you check in, you will be given a key card to gain access through this door. Most ground floor rooms are accessible for anyone in a wheel chair, but larger wheel chairs may have some difficulty in some of our corridors due to the layout of the building. The best rooms for guests in wheel chairs are: G10, G11, G12, G13, G14, G15, G16, G17, G18, G19, G20, G21, G29, G30, G31, G32 & G33. Please note that these rooms are a mix of different room types (and prices), so we suggest that you contact our reservations team beforehand to make sure you are booked in a disabled access rooms, as without prior notice we can’t guarantee that you will be allocated the best room available during your stay. There are bathrooms available for disabled guests in the hostel. Just ask at reception where they are located.
ClinkNOORD: To gain access you will need to contact our reception team (+31 202 149 730) to let them know you’ve arrived and then you’ll be able to use the side door, where you’ll enter without stairs. We only have Private Quad rooms available for wheel chair users, these are located close to the elevator and are for 4x people (One double bed and two single bed in bunks). These rooms are: 105, 205, and 305. Please note that you’ll need to book out the entire room and to contact our reservations team beforehand to make sure you are booked in a disabled access rooms, as unfortunately we can’t guarantee that you will be allocated the correct room without prior notice.
Lastly, you’ll be able to enjoy all our facilities (like the bars, cafes, dining, and reception areas) as both these hostels have elevator access.
Please note that we don’t have disabled access at Clink261 (London).
For more information, please contact our reservations team.
What's the deal with breakfast?
London: Book in advance at clinkhostels.com to enjoy an all-you-can-eat breakfast at Clink261 and Clink78 only £3.50 a day (served 7-10am.) Tuck into toast and spreads, fruit salad, yogurt, cereal, juice, tea and coffee.
Amsterdam: Due to the recent Coronavirus related Government restrictions we won’t be able to offer our usual all-you-can-eat breakfast buffet. The good news – Our team have of course come with alternative options, so please check with the team on arrival.
When can I use the self-catering kitchen?
Want to make a budget friendly lunch or dinner? The self-catering kitchens are open from 12.30pm until midnight in Clink78 & Clink261 and open from 7:00am until midnight in ClinkNOORD. The kitchen is used to serve breakfast in the mornings, so can’t be used for other cooking during this time.
Are there hairdryers / irons in the rooms?
Afraid not! We do have a few you can borrow at Reception though. Just leave a deposit with us and you can take it up to your room.
Can I bring alcohol into the hostel?
It depends on where you’re staying. You’re welcome to bring your own alcohol into Clink261, but not Clink78 or ClinkNOORD. This is because of our bar licenses.
If you fancy a cheeky drink at either of those hostels, head to ClashBAR or ZincBAR. If you bring alcohol into Clink78 or ClinkNOORD, the alcohol will be confiscated and you’ll be fined. Your alcohol will be returned to you when you leave the hostel.
Can I smoke/vape in the hostels?
Sorry, it’s strictly no smoking/vaping inside the hostels! If you enjoy a nicotine fix every now and then, you’re welcome to smoke/vape outside the hostels.
Is the hostel safe and secure?
You bet! Reception is open 24/7, so there’s always someone available if you have any issues or need a question answered. Access to all the hostels is by key card only – so keep it safe! Our security team are on duty every night and CCTV cameras are up and running in all communal areas and corridors.
Where can I get info about the city?
If you want to scout out the coolest stuff to do before you get to the city, check out our city guide pages for London and Amsterdam. There’s loads of info updated daily on our Facebook and Twitter too, so head there to be in the know about cool happenings in each city.
At the hostel and in need of help with finding your way around the city? Come see our reception team! You can book discounted tickets for tours and major attractions with them as well. They’ll also be happy to share their favourite local hot spots with you!
What do you consider as a group?
A group at Clink is 10 people or more travelling together.
What is your age policy for groups?
We accept any groups where the members are 12 or above.
What type of groups do you accept?
We accept all types of groups: Secondary/High School, University/Colleges, Sports & Music groups, Associations, Special interest groups, Parties & Celebrations groups, families…
What is the maximum size for a group?
We will consider any size depending on our availability. Just let us know…
Are dorms single sex or mixed?
We will book as per your request, just let us know at the time of booking.
How early do I have to book?
We advise you to book as early as possible. This way we can ensure you get the rooms you want and make sure you get the best price possible.
How can I make a group booking?
If you are a group of less than 20 people, you can simply book by following this link, it will only take a few minutes.
If you’re a group of 21 or more people, please fill in our group booking form and our group team will assist and get back to you shortly.
When and how can I pay?
For groups of less than 20 people, your credit card will be automatically charged as stated on your booking confirmation (based on the rate you chose).
For groups of 21 people or more, you will need to pay a 20% deposit when confirming the booking. The remaining balance will need to be paid 4 weeks prior arrival. We accept bank transfers and MasterCard/visa cards payments.
What is your group cancellation policy?
It varies depending on the size of your group, please check your booking confirmation for more information.
What meals are included?
All-you-can-eat breakfast is free for groups of 21 or more people. As it can be busy in the morning, your group will need to book a 30-minute slot in advance. Time slots are allocated on a first come, first served basis, so please get in touch as soon as possible to secure the preferred time. Slots will be allocated automatically if not confirmed in advance.
We can also organise home-made packed lunches and lunch/dinner meals (served at the hostels). Just let us know at the time of booking.
Can we all be allocated together on the same floor?
Due to the layout of the buildings and the room types chosen, we can’t always accommodate groups on the same floor. We will, however, do our best to place them as close together as possible.
Is your hostel safe for underage groups?
Each group member will be given a key card which enables access to our building and rooms. We have CCTV and security at night. Our reception is manned 24/7.
Do you have a curfew?
Students under 18 will need to be in their bedroom by 11pm.
What time is check-in and check-out for groups?
Check-in is from 2.30 pm. Should you arrive earlier, it is not a problem, just let us know in advance.
Check-out is by 10.00 am, you are welcome to use the free luggage room and carry on exploring the city.
We request all group members to check-in and check-out all together. If it is not possible, please advise us in advance so we make sure that everything goes smoothly for your group.
What do we need to check-in?
Not much! The group leader will need to fill in one-page document, with his/her contact details and a team member will then explain the house rules and answer all your questions. After that, you’ll have access to your rooms and all our facilities…
Do I need to pay a security deposit on arrival?
No security deposit needed however please note that if the group damage the property or break rules, you will be fined on the spot.
Can you help us plan the rest of our trip?
Of course! We can help you organise meals (packed lunch, dinners…), attractions tickets, transportation tickets, airport transfers, day trips, walking tours…. We offer meeting rooms hire too and are always happy to think outside the box to create bespoke events, please just ask us!
Can I get packed lunches/tickets delivered to the hostels?
Unfortunately, we can’t accept delivery of packed lunches/tickets ordered by external companies at any of the hostels, but we can organise all this for you.
How can I amend/cancel my booking?
You can amend/cancel your booking by sending an email to [email protected] stating the name of the hostel you have booked, your group name and arrival date. Please be aware that a cancellation fee might apply.