Frequently asked questions

Each property is well connected. Clink NOORD Amsterdam is a free five-minute ride on the 24-hour Buiksloterweg ferry from Centraal Station. Clink COCO and Clink MAMA are accessible by tram from the city centre. Clink 261 hostel London is a ten-minute walk from King’s Cross St Pancras. Clink i Lár hostel Dublin is right in the centre on Abbey Street, walkable from the Luas. Full directions to all Clink Hostels are available on each property page.

From Amsterdam Schiphol: train to Centraal Station (around 20 minutes), then the free ferry to Clink NOORD or a tram to Clink COCO or Clink MAMA. From London Heathrow: the Piccadilly line runs direct to King’s Cross St Pancras in around 50 minutes. From Dublin Airport: the Airlink Express 747 bus runs to O’Connell Street in 30–45 minutes — Clink i Lár hostel Dublin is a short walk from there.

The fastest way is through our Live AI Assistant, available 24/7 on the website — it can handle booking changes, check-in questions and local tips instantly. Click the chat icon to get started. For group bookings of ten or more, email [email protected]. If the chat can’t resolve your query, it’ll connect you to a member of our team during office hours. You can also contact Clink Hostels London, Amsterdam or Dublin directly via the contact details on each property page.

Almost always. Clink NOORD, Clink MAMA, Clink 261 London and Clink i Lár Dublin all have 24-hour staffed receptions. The one exception is Clink COCO, which doesn’t have overnight reception. If you’re arriving after 10pm, contact the Clink COCO team before 4pm on the day of arrival to arrange access.

If you booked through a travel agency or online platform such as Booking.com, Expedia or Hostelworld, any modifications or cancellations must be made directly through that platform. This applies to all Clink Hostels in London, Amsterdam and Dublin — we’re unable to amend third-party bookings on your behalf.

Fully flexible rates allow free cancellation up to 24 hours before arrival at all Clink Hostels in London, Amsterdam and Dublin. Semi-flexible rates allow free cancellation up to 7 days before arrival depending on the property. Non-refundable rates are not eligible for cancellation or refund. Always check the rate conditions at the time of booking.

Yes, subject to availability and your rate type. To secure the best available rate for your extended stay at any Clink hostel in London, Amsterdam or Dublin, get in touch via the chat on our website or speak to reception during your stay.

If you arrive a day late without notifying us, we’ll do our best to find you a bed — but we can’t guarantee the same room type and extra charges may apply. If you don’t check in on your arrival day and haven’t been in touch, the full stay amount will be charged to the card on file and all remaining nights will be cancelled. This applies across all Clink Hostels in London, Amsterdam and Dublin.

It depends on your rate type. For prepaid non-refundable rates, the full booking amount will be charged. For flexible rates, let us know as soon as possible and at least 24 hours before your scheduled arrival. Leave it any later and you may be charged for the full stay. If you booked through a third-party platform, they’re the ones to contact — we can’t make changes to bookings made elsewhere.

We accept Mastercard and Visa at all properties, as all of our hostels are cashless. Please note that the name on your payment card must match your ID at check-in.

It depends on your rate type. For non-refundable and early bird rates, full payment is required at the time of booking — no surprises there. For flexible and semi-flexible rates, your card will be held at booking and the remaining balance charged closer to arrival, typically between 24 hours and 14 days before check-in. So no, you don’t always pay on arrival at our hostels in London, Amsterdam and Dublin — but it’s worth checking your rate before you confirm. All payment details are clearly outlined in your booking confirmation.

No nasty surprises — but a few things worth knowing. Amsterdam hostels only: city tax of 12.5% is added at checkout and is not included in the room rate. London and Dublin hostels: all taxes are included in the price. Optional paid add-ons available at all properties include breakfast, early check-in, late checkout, locker rental and towel rental for dorm guests. And if you book direct on clinkhostels.com? No booking fees. Ever.

Yes. Book direct on clinkhostels.com using promo code SEEYOUSOON and get up to 15% off all available public rates. It’s our way of saying thanks for skipping the middleman. For more hostel discounts and special offers across London, Amsterdam and Dublin, head to our Offers page.

Valid photo ID is required at all properties — passport, government-issued ID card or driving licence. No photocopies accepted. Guests checking into Clink i Lár Dublin must bring a passport, national ID, EU or North American/Australian driver’s licence or a Garda Age Card. You’ll also need your booking confirmation and the payment card used for the booking. Don’t leave home without them.

Yes — and we’d recommend it. Online check-in is available at all Clink Hostels in London, Amsterdam and Dublin. You’ll receive a link in your booking confirmation email — completing it in advance means less time at the desk and more time getting out there. At Clink NOORD, you can also use the Goki app to access your room digitally.

Yes, at most properties. Clink 261 London, Clink NOORD Amsterdam and Clink i Lár Dublin all have 24/7 reception — roll up whenever you like. Clink COCO is the exception: if arriving after 10pm, contact the team before 4pm on the day of arrival to arrange access. No curfew for adult guests at any property.

Specific requests can’t be guaranteed but they can always be noted — get in touch via clinkhostels.com before arrival and we’ll do our best. A bottom bunk preference can be pre-booked as a paid add-on when booking online across all Clink Hostels in London, Amsterdam and Dublin. Worth doing if you’re not a top bunk person.

Clink NOORD Amsterdam and Clink i Lár Dublin: from 3pm. Clink 261 London, Clink COCO and Clink MAMA Amsterdam: from 4pm. Early check-in is available at an extra charge across all properties — pre-book in advance to make sure you’re not left waiting with your bags.

No curfew for guests aged 18 and over at any Clink Hostel in London, Amsterdam or Dublin. Guests under 18 are subject to an 11pm curfew at most properties. At Clink i Lár Dublin, a 9pm curfew applies to under-18s.

Yes — in public areas. Visitors are welcome in bars, cafés and communal spaces at all Clink Hostels in London, Amsterdam and Dublin. The dorms and bedrooms are for guests only — bringing visitors into rooms is a house rule violation and may result in removal from the property. Nobody wants that.

Daily housekeeping isn’t included — but the important bits are taken care of. Bedding is provided and changed between stays. Towels are included in private rooms only — dorm guests can rent them at reception. Communal areas are cleaned regularly throughout the day so the shared spaces stay in good shape.

Yes — and they’re a big part of what makes staying at Clink different. Clink MAMA Amsterdam has a living room, garden and arcade room. Clink NOORD has large event and social spaces plus an on-site bar. ClinkCOCO has a kitchen and lounge. Clink261 London has a self-catering kitchen and bar. Clink i Lár Dublin has a lounge and bar. Free Wi-Fi throughout all properties — and something always going on in at least one of the spaces.

Yes. Free high-speed Wi-Fi and individual power sockets at every bed are available across all Clink Hostels in London, Amsterdam and Dublin. Communal areas and bar and café spaces are well suited to remote work and digital nomads. There’s no dedicated co-working space, but laptops are welcome in all public areas.

Yes — all dorm rooms across Clink Hostels have lockers. At Clink Noord, each bed comes with a free assigned locker (small backpack size) — bring a padlock. At Clink 261 London, every pod bed has a personal locker, with larger lockers available throughout the building at an extra charge. At Clink Coco, in-room lockers are available — padlock required. No padlock? Pick one up at reception at any property.

Yes. Bed linen is included in all room types across Clink Hostels in London, Amsterdam and Dublin — dorms and private rooms alike. Towels are included in private rooms only. Dorm guests can rent towels at reception for a small fee — or pack your own and skip the faff.

Self-catering kitchens are available at Clink 261 London, Clink Coco Amsterdam and Clink Mama Amsterdam — great for keeping costs down on longer stays. There’s no shared kitchen at Clink Noord or Clink i Lár Dublin, but both have on-site cafés. Please note that outside food deliveries — including Deliveroo and Uber Eats — are not permitted at any Clink property.

Yes. Free high-speed Wi-Fi throughout all Clink Hostels in London, Amsterdam and Dublin — rooms, dorms and communal areas included. Every bed at every property also has its own power socket. Stay connected, or don’t. Up to you.

Yes. Baby cots are available free of charge, subject to availability — quantities are limited so it’s worth requesting one in advance. Get in touch via the chat on our website and we’ll make sure everything is sorted before you arrive.

Towels are included in private rooms at all Clink Hostels in London, Amsterdam and Dublin. Dorm guests can rent one at reception for a small fee — or just pack your own and one less thing to think about.

You’re welcome to bring your own non-alcoholic food and drinks. Outside food deliveries are not permitted at any Clink property. Outside alcohol is strictly prohibited and will be confiscated — and yes, charges apply: £50 at Clink 261 London, €50 at Clink NOORD Amsterdam and €100 at Clink i Lár Dublin. Each property has an on-site café and bar for food and drinks, so you won’t go hungry.

Yes. Breakfast is available at all Clink Hostels in London, Amsterdam and Dublin — pre-book online when making your reservation and it’s one less thing to think about. The café at reception is open 24/7 at most properties. The canteen operates seasonally — opening hours are posted around each hostel.

Yes. Vegan and gluten-free options are available on Clink’s breakfast and canteen menus across all properties. Let staff know about any dietary requirements on arrival — we’d rather know upfront than catch you staring sadly at the bread basket. For group lunch or dinner bookings with specific dietary needs, contact the property directly in advance.

Yes — at properties with self-catering kitchens. A hostel kitchen is available at Clink 261 London, Clink COCO Amsterdam and Clink MAMA Amsterdam. Self-catering facilities are not available at Clink NOORD or Clink i Lár Dublin — but both have on-site cafés to keep you fed.

Yes. All Clink Hostels in London, Amsterdam and Dublin have 24/7 staffed reception, keycard access, nightly security teams and CCTV throughout. In-room lockers are available in all dorm rooms — bring a padlock and use it. Clink accepts no liability for loss or theft of personal belongings, so make sure your valuables are secured at all times. We do our bit — do yours.

Clink 261 London has a strict 18+ age restriction — no exceptions. At Clink NOORD Amsterdam and Clink i Lár Dublin, guests must be 15 or over between March and October, and 12 or over from November through February — please flag this at the time of booking. Under-18s must be accompanied by an adult at all properties. Children under 16 must book a whole dorm or private room. No upper age limit at the other end — everyone’s welcome.

No. Smoking is not permitted inside any Clink Hostel in London, Amsterdam or Dublin. Designated outdoor smoking areas may be available at some properties — ask at reception on arrival.

No. Illegal drugs are not permitted at any Clink Hostel — and yes, that includes Amsterdam. Any guest found with or using illegal substances will be removed from the property immediately without a refund. This applies across all Clink Hostels in London, Amsterdam and Dublin.

No. Outside alcohol is not permitted at any Clink Hostel. If found, it will be confiscated until checkout — and the following charges will apply: £50 at Clink261 London, €50 at Clink NOORD Amsterdam and €100 at Clink i Lár Dublin. The good news? Each property has an on-site bar with perfectly legal drinks waiting for you.

It happens. Get in touch via live chat on clinkhostels.com as soon as possible — give us a description of the item, the room or area where it was left and your checkout date. The team will do their best to track it down, but recovery can’t always be guaranteed. This applies to lost property at all Clink Hostels in London, Amsterdam and Dublin.

Get in touch via live chat on clinkhostels.com or by phone — have your booking reference and a description of the item ready. If it’s been found, the team will arrange collection or talk through postal return options. The sooner you get in touch, the better.

Yes. Not ready to say goodbye to the city just yet? Luggage storage after checkout is available on the day of travel at all Clink Hostels in London, Amsterdam and Dublin. Drop your bags at reception and go make the most of your last few hours. Storage times and charges vary by property — confirm with the team on the day.

Yes. Come back during reception hours and we’ll reunite you with whatever you left behind. Contact the property first via clinkhostels.com to confirm the item has been found and arrange a time to collect.